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AudioCodes Launches SmartTAP 360° Live Recording Solution as a Service for Microsoft Teams #contactcenterworld AudioCodes, a vendor of communications software, products and productivity solutions for the digital workplace, announced the addition of its recording solution, SmartTAP 360° Live, to its AudioCodes Live portfolio as a managed service. Having achieved Microsoft Teams certification, SmartTAP 360° Live now enables organizations to meet their organizational compliance recording, quality management and malicious calling tracking requirements by seamlessly capturing enterprise calls directly through Teams. AudioCodes Live for Microsoft Teams is a portfolio of managed services that simplifies the integration of Teams collaboration, unified communications and enterprise telephony. "We are delighted to bring our own certified and secure enterprise interaction recording solution to the Microsoft Teams ecosystem," commented Nimrode Borovsky, VP and General Manager, Enterprise at AudioCodes. "Offering SmartTAP 360° Live as a service, either on premises or through the customer's Azure cloud, provides organizations with an easy-to-use and robust interactions recording alternative, while enabling them to store the recordings locally as required by GDPR and other nation-specific regulations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 29, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |