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Reliance General Insurance Pledges to Never Miss a Customer Call with Speechbot #contactcenterworld In the motor insurance industry, claim intimation primarily happens at a time when the customer is facing a vehicle breakdown or a loss, in which case it becomes imperative to provide support faster and effectively. In today’s scenario, when the customer calls the support centre to report a claim, there are long hold queues or call drops, until a customer support executive responds, leading to high customer distress. With the introduction of SpeechBot, this challenge gets solved, so once a customer calls the RGI support centre, SpeechBot will identify the policyholder with the help of just a few input responses and enable them to register their claim instantly with almost zero wait-time. Speaking about it, Rakesh Jain, ED and CEO, Reliance General Insurance said, "We at Reliance General Insurance have always had a customer-first approach while looking at solving such process challenges. Claims are the most critical aspect of Insurance, and in today’s tech-driven world, customers expect ease and speed. Hence we decided to make the entire claim intimation journey seamless with SpeechBot the AI powered agent. SpeechBot understands the customer’s issue and steers the conversation to provide a quick and relevant response with no wait or hold time. This technology enables customers to interact through a natural language using a convenient voice-based chat interface and works on real time speech to text transcription while passing it to the core systems through API." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, June 10, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |