© ContactCenterWorld.com

UJET Continues Adds Text, Chat and Feedback Capabilities


San Francisco, CA, USA, March 27, 2019 -- UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, announced the general availability of new enhancements to the UJET Customer Support Platform. The enhanced platform includes innovations, such as: Wait Time Text Prompt, Inactive Chat Identification, Customizable Surveys and Reporting, Localized Agent Adapter, four new end-user languages, and a new optimized mobile app Software Development Kit (SDK).

"Today, the most crucial battle for brand and competitive advantage is being fought and won in the customer support center," said Joerg Habermeier, Head of Product, UJET. "We continue to enhance the UJET platform with this truth in mind." He continued, "This announcement further underscores our commitment to continuously innovate and deliver features and functionality that not only serve to optimize the customer experience (CX), but the employee experience as well, as they are inexorably tied and equally critical to the success of the business."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, March 29, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.