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Ribbon and DSTNY Automate Support Microsoft's Operator Connect Accelerator #contactcenterworld Ribbon Connect for Operator Connect leverages both Ribbon's Session Border Controller (SBC), call processing, centralized routing, and analytics capabilities and DSTNY Automate's API bridging and workflow automation technology. Designed to support Microsoft's Operator Connect Accelerator, the turnkey solution allows service providers to engage with Ribbon for the integration tools, service offerings, and professional services that can jump-start their Microsoft Teams deployments. Ribbon is among a select group of certified Operator Connect Accelerator partners. "We've previously delivered best-in-class Direct Routing as a Services capabilities for Microsoft Teams with DSTNY Automate and today's announcement extends our technology partnership," said Tony Scarfo, EVP and General Manager of Ribbon's Cloud & Edge Business Unit. "Together we enable telecom operators to dramatically accelerate their ability to deliver Teams telephony services." "Ribbon's extensive experience in building and supporting many of the largest communications networks in the world and their strong relationships with tier one service providers makes them the ideal partner to help telecom operators capitalize on the opportunity to quickly deliver telecom services to Teams users worldwide," said Mark Herbert, DSTNY Automate's Co-Founder and Head of Partner Innovation. "Ribbon and DSTNY Automate share a common belief that service providers need carrier-grade automated tools to accelerate their integration with Microsoft Teams and similar cloud-based UC and contact center services - and that is exactly what Ribbon Connect for Operator Connect delivers." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, June 16, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |