Plum Voice Launches SecureAssistant
New York, NY, USA, Sept, 2020 -- Plum Voice, a communications platform-as-a-service (cPaaS) provider for voice technologies, announced the release of SecureAssistant, an offering that descopes the contact center from PCI-DSS requirements while optimizing consumer satisfaction and minimizing the need for disruptive technology changes.
Over 40 billion credit card transactions are processed annually, and contact centers handle about 4 percent. There is growing pressure to improve the security of payments involving contact center agents, particularly as PCI-DSS standards become stricter and as agents increasingly work at home.
"The secure Plum Voice cloud has long been the preferred platform for many payment processors and enterprises looking to automate sensitive voice dialogs such as those related to payments," notes Matt Ervin, CEO of Plum Voice. "SecureAssistant lets us introduce the security of automation into a dialog where the agent remains on the line talking to the consumer throughout the call. So we are synergistically pairing live human customer service with AI voice automation."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, September 23, 2020
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