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Rockville, MD, USA, July 22, 2021 -- 3CLogic, a voice-enabling and cloud contact center solution for ServiceNow(R), announced a new strategic partnership with ScreenMeet, a cloud-native, in-platform, remote support solution seamlessly integrated with ServiceNow. Designed to complement ServiceNow’s existing self-service and digital channels, the collaboration between two leading ISVs and ServiceNow Technology Partners will combine their respective communication offerings across voice, SMS, video, cobrowsing, and screen-sharing to extend ServiceNow’s omnichannel customer support capabilities.

"While the emphasis has been for organizations to prioritize self-service and digital channels, such as chat, to respond more quickly to customer inquiries, the fact remains that voice and video continue to be key customer engagement channels, especially today," states Denis Seynhaeve, 3CLogic’s CEO. "As the employee work or consumer shopping experiences become increasingly more remote or online, voice and video customer service interactions will become the new face of the organization and so must be strategically woven into the fabric of any customer service operation."

"The demand for more productive and efficient person-to-person customer and employee support capabilities has increased dramatically with more people working remotely and online transactions continuing to rise," said Ben Lilienthal, ScreenMeet’s CEO. "We are proud to partner with 3CLogic in jointly extending ServiceNow’s platform. By combining our remote support and cobrowse capabilities with 3CLogic’s contact center solutions, ServiceNow users can conduct faster, higher-quality support interactions that lower operational costs and greatly improve customer and employee satisfaction."

Both 3CLogic and ScreenMeet are ServiceNow certified solutions currently available on the ServiceNow Store. 

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Monday, July 26, 2021