MaxContact Announces the Availability of MaxContact for Microsoft Teams
Sydney, Australia, March 23, 2021 -- MaxContact, an all-in-one cloud contact centre suite solution, announced the availability of MaxContact for Microsoft Teams. The MaxContact solution now allows contact centre agents to interact with customers from any Teams endpoint and helps contact centre agents and business users communicate and collaborate more effectively.
"The combination of Microsoft Teams and the MaxContact software will provide a powerful new way for customer and employee collaboration and offers users a rich and integrated communications experience," said Daniel Harding, Director – Australia Operations, MaxContact. "MaxContact is adding significant value to enterprise communications by enabling businesses to better connect people, information and business processes and to gain deeper contact centre interaction insight."
In order to enable MaxContact and Microsoft Teams to work together, users require Microsoft Office 365 licenses as well as the Microsoft Phone System License required to enable PSTN Calling.
At the same time, MaxContact has partnered with Melbourne-headquartered Entrust ICT, a provider of information and communication technology solutions specialising in network and cloud based applications, to facilitate successful end user interworking of its call centre software with Microsoft Teams.
Harding added, "Our customers come to us for high-quality unified contact centre solutions that offer the most up-to-date features. By working with Microsoft, we feel confident that our all-in-one communications software will provide users of Microsoft Teams with enhanced functionality and significant value.
"At the same time, our interests are in delivering specific solutions that solve real business problems. We look forward to working with the highly skilled and experienced team at Entrust ICT to deliver a well-defined Microsoft Teams integration that provides practical benefits to organisations as well as prospects considering the value of a collaboration and contact centre implementation."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, March 24, 2021
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