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New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback


Waltham, MA, USA, March 6, 2019 -- CallMiner, a provider of speech and customer engagement analytics platform, Eureka, announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact center. The Pack provides a continuous flow of CX insights captured during every engagement. This  data informs and directs customer experience professionals and contact center managers at every point of the customer journey.

"The ability to capture the drivers of key CX moments of truth from every contact center conversation enables a new level of customer experience awareness," said Paul Bernard, CallMiner President and CEO. "The CX Solution Pack provides contact center managers and CX Pros with velocity to CX vision with unsolicited feedback from the voice of your customer as well as how frontline employees represent the brand."

According to a report written by Faith Adams and Arielle Trzcinski of Forrester Research, "Advanced programs expand data sources and analysis to prove value …. Collect and analyze both unsolicited and unstructured feedback. Unstructured feedback can come from surveys, customer emails, phone calls, chats, and search terms."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.globenewswire.com

Date Posted: Friday, March 8, 2019

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