#contactcenterworld

London, UK, Sept 14, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing clinical practice, has deployed the 8x8 CPaaS callstats embeddable solution for call and video quality performance. Using four low-latency HD native camera views, augmented reality annotation, and real-time video and audio communication, Proximie enables physicians and medical device experts to virtually scrub-in to any clinical setting to share skills or learn from others. Proximie is using 8x8 callstats to support call and video quality, analytics, and provide virtual services for surgical procedures at scale.

Proximie moved quickly to beta-test 8x8 callstats to monitor call and video quality in real-time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics.

"8x8 callstats is the only suitable solution for us on the market — and we are delighted we found it," shares Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie. "Quality is critical for our customers, so we needed to provide accurate data. We had previously developed our own tool, but we wanted call and video analytics capabilities that could be scaled instantly — saving us time and resources — so we could fully focus on our core mission: saving lives."

"Proximie is delivering vital, life-saving support powered by actionable insights to ensure the business can continue to scale. Providing call quality and privacy to support the rich experience for healthcare professionals is of the highest importance," says Varun Singh, Senior Director Product, Call Quality and Connectivity, at 8x8, Inc. "8x8’s embeddable communications technology is supporting the high availability and compliance requirements of organisations like Proximie as they pave the way for the future of healthcare."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, September 16, 2021