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ContactCenterWorld is Proud to Announce the 2021 Global Top Ranking Performers Awards Winners in The Best in APAC #contactcenterworld Commenting on the winners Raj Wadhwani, President of ContactCenterWorld.com added "The passion and determination demonstrated during these challenging times were just inspiring. The entrants put substantial effort into presenting their best ideas and they were even better than last year. I have to say I am so impressed and so were the judges who had such a difficult task as so many entrants were simply stellar!
Gold Medal Award winner Nathalya Wani Sabu of Bank Central Asia, Executive Vice President “Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course, as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more. And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly.” Gold Medal Award winner Muhammad Noorman Falaq of Grab, Head Of CX Project Manager added "We present this BEST CX Organization Gold award to our consumers and partners. And we are very thankful that the judges and the industry recognize our mission to empower and elevate the quality and economy of communities ". Gold Medal Award winner Nugroho Juli Purnama of Directorate General of Treasury, Head of Customer Service " I was so excited to hear when Raj called my name as the gold winner yesterday. This was everybody's achievement in our contact center. It’s also an honor that ContactCenterWorld has choose me among other participants in the best Operational Manager category. But we have to realize that this achievement will not stop us, just because we won the gold medal, we want to continue and show the world on how our contact center values has driven us to delivered the best services to our society.". Gold Medal Award winner Tine Ervina of Bukalapak, AVP Cust. Satisfaction Management "So happy and excited is the most dominating feeling when you can win a gold medal in one of the world-class competitions. But the most important thing, it's also brought my team/ company/ nation to the next level, always focusing on the company's quality of service for our beloved customers. So don't forget to celebrate this victory with our customers too!.". Gold Medal Award winner Rudyanto Setia of Bank Central Asia, Tbk, Manager "Im so honored and grateful and humbled for this award. Big thanks to CCW and BCA for the opportunity. And for all the support and kindness that I received. For the best contact center around the world in the future! Thank you. Moving To The Next Level!". Gold Medal Award winner, Retno Widowati of Pertamina "With a peaceful mind, I am learning from my learnings and being open to learn something new. My GOLD will be my new booster for the next step in my career!" Gold Medal Award winner, Maximilian Rio V. Lim of PT Visionet Internasional (OVO) "ContactCenterWorld Awards is a LIFECHANGING EXPERIENCE and make sure to give your best to INSPIRE" The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com) Gold Medal Winners: Company Awards Bank Indonesia for Best Contact Center Bank Central Asia, Tbk for Best Contact Center Blibli.com for Best Contact Center PT PLN (Persero) for Best Contact Center Telkomsel for Best Contact Center Pertamina for Best Contact Center Bank Central Asia, Tbk for Best CX Branch / Retail Service Telkomsel for Best CX Branch / Retail Service Grab Indonesia for Best Organizational CX Bank Central Asia, Tbk for Best Organizational CX Telkomsel for Best Organizational CX Pertamina for Best Organizational CX Grab Indonesia for Best Emergency Services Center Bank Central Asia, Tbk for Best HelpDesk Tokopedia for Best Help Desk LinkAja for Best Help Desk Bank Indonesia for Best Public ServicesCenter Pertamina for Best Public Services Center Bank Central Asia, Tbk for Best Customer Loyalty Program Pertamina for Best Customer Loyalty Program DHL Express Pakistan (PVT) Limited for Best In Customer Service Tokopedia for Best In Customer Service Bank Central Asia, Tbk for Best In Customer Service Tokopedia for Best Technology Innovation- Internal Solution Bank Indonesia for Best Technology Innovation- Internal Solution Bank Central Asia, Tbk for Best Technology Innovation - Internal Solution Blibli.com for Best Technology Innovation - Internal Solution PT Wyeth Nutrition Sduaenam for Best Technology Innovation - Internal Solution Telkomsel for Best Technology Innovation- Internal Solution Bank Central Asia, Tbk for Best Technology Innovation Award Vendor - Self-service Solution Bank Central Asia, Tbk for Best use of Self-service Technology Pertamina for Best use of Self-service Technology Bank Central Asia, Tbk for Best Community Spirit Tokopedia for Best Contact Center Design Award Bank Central Asia, Tbk for Best Contact Center Design Award Grab Indonesia for Best Emergency Services Center Bukalapak for Best Employee Engagement Bank Central Asia, Tbk for Best Employee Engagement Blibli.com for Best Employee Engagement Telkomsel for Best Employee Engagement Tokopedia for Best Home / Remote Agent Program Directorate General of Treasury for Best Home / Remote Agent Program LinkAja for Best Home / Remote Agent Program Bank Central Asia, Tbk for Best use of Social Media in the Contact Center PT PLN (Persero) for Best use of Social Media in the Contact Telkomsel for Best use of Social Media in the Contact Center Blibli.com for Best use of Social Media in the Contact Center Bank Indonesia for Best use of Social Media in the Contact Center PT Nestle Indonesia for Best use of Social Media in the Contact Center Pertamina for Best use of Social Media in the Contact Center Bank Central Asia, Tbk for Green Contact Center Tokopedia for Green Contact Center BT Financial Group for Best Crisis Management Campaign Bank Central Asia, Tbk for Best Crisis Management Campaign LinkAja for Best Crisis Management Campaign Telkomsel for Best Crisis Management Campaign Tokopedia for Best Direct Response Campaign Bank Central Asia, Tbk for Best Direct Response Campaign Tokopedia for Best Employee Wellness Program Bank Central Asia, Tbk for Best Employee Wellness Program Telkomsel for Best Employee Wellness Program PT Visionet International for Best Improvement Award - External Consulting / Training Service – LinkAja for Best Improvement Award -External Consulting / Training Service Bank Central Asia, Tbk for Best Incentive Scheme LinkAja for Best Incentive Scheme Bank Central Asia, Tbk for Best Outbound Campaign Sykes Asia, Inc. for Best Outsourcing Partnership & Harman International for Best Outsourcing Partnership Bank Central Asia, Tbk for Best Recruitment Campaign BANK BRI for Best Recruitment Campaign PT. Bank CentralAsia, Tbk for Best Sales Campaign - Inbound or Outbound
Individual Award Winners Via Rahma of PT. Bank Central Asia, Tbk for Best CX Champion Melody Halim of Blibli.com for Best CX Champion Yogi Prabowo of PT. Bank Central Asi a, Tbk for Best Analyst Agus Gunawan of Telkomsel for BestAnalyst Tine Ervina of Bukalapak for Best Contact Center Executive / Director Maria Wibisono of PT. Bank Central Asia,Tbk for Best Contact Center Executive / Director Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia for Best Contact Center Executive / Director Nugroho Juli Purnama of Directorate General of Treasury for Best Contact Center Operational Manager Sindhu Porwal of ICICI Lombard General Insurance Co. Ltd. (India) for Best Contact Center Operational Manager Faldy Yudy of PT. Bank Central Asia, Tbk for Best Contact Center Operational Manager Siska Utari of Pertamina for Best Contact Center Operational Manager Adryansyah Adryansyah of LinkAja for Best Contact Center Operational Manager Keevin Andita Yuwono of PT. Bank Central Asia, Tbk for Best Contact Center Sales Professional Mochamad Wildan Nur Iman of Telkomsel for Best Contact Center Sales Professional Erik Purwadi of PT. Bank Central Asia,Tbk for Best Contact Center Supervisor Zulfa Riza Yogatama of Telkomsel for Best Contact Center Supervisor Arik Dediyono of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - HR Silda Agnesti of LinkAja for Best Contact Center Support Professional - HR Irwan Setiawan of PT. Bank Central Asia,Tbk for Best Contact Center Support Professional - IT Romi Vander Hasiholan Sibarani of PT.Bank Central Asia, Tbk for Best Contact Center Support Professional - Workforce Planning Merry Louise Gabriela Chandra of PT.Bank Central Asia, Tbk for Best Contact Center Trainer Achatta Sindy Leomarti of Telkomsel for Best Contact Center Trainer Mery Susanti of Bank Negara Indonesia for Best Customer Service Manager Jayanti Zainal of PT. Bank Central Asia,Tbk for Best Customer Service Manager Donny Nandika of Tokopedia for Best Customer Service Manager Nico Lase of PT. Bank Central Asia, Tbk for Best Customer Service Professional Dery Aryana Sakti of Pertamina for Best Customer Service Professional Linawaty Dwi Halianto of PT. Bank Central Asia, Tbk for Best Project Manager Andi Husnul Hatimah of PT. Bank Central Asia, Tbk for Best Sales Manager Dedi Setiawan of Bank Indonesia for Client Services Manager Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk for Client Services Manager Dewi Kartika Hadi of Tokopedia for Quality Auditor Nur Ichsanto of Telkomsel for Quality Auditor
The NEXT Generation Contact Center (CC) & Customer Experience(CX) Conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists. The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from Asia Pacific. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process. ContactCenterWorld,Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX)industry! It has been organizing only truly global awards in the industry for 16years. More than 2000 entries from organizations and individuals in 80 nations were submitted to the awards this year. The best in the region were recognized with this award ceremony. The Global Top Ranking Performers Awards recognizes some of the best individuals and companies who strive for the highest level of customer experience, tech innovation, business strategies& employee engagement in our industry. ContactCenterWorld will host The NEXT Generation Contact Center (CC) & Customer Experience (CX) Europe, Middle East & Africa and North & South Americas conference, one of the most important events in the industry. For more information: https://www.contactcenterworld.com/conferences/ About ContactCenterWorld.com About the Top Ranking Performers Awards - Best Practice Awards
Date Posted: Tuesday, September 14, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |