Calabrio Introduces Agent Self-Scheduling Technology
Minneapolis, MN October 3, 2019 -- Calabrio, a customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact center market with enriched human interactions.
"It’s no surprise by now that engaged agents are fundamental in developing customer loyalty, so enhancing the employee experience is equally foundational. Just as we talk about the need for a customer experience that is personalized and frictionless, the same stands for employees," said Shep Hyken, chief amazement officer at Shepard Productions, and customer service expert and keynote speaker at C3. "Technology like Calabrio’s Self-Scheduling is a meaningful move toward true agent empowerment as employees can tailor their schedule to their life."
Date Posted: Monday, October 7, 2019
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