© ContactCenterWorld.com
Avaya Named to Constellation Research ShortListâ„¢ for Contact Center as a Service Solutions (CCaaS) #contactcenterworld "Every customer service interaction is a make-or-break opportunity for your organization," said Ahmed Helmy, Global VP of Avaya Experience Platform Product Management, Avaya. "As channel options continue to expand along with customer expectations, organizations need the right cloud customer service solution to help create innovation without disruption for everyone. It is more important than ever for organizations to have the right tools in place to deliver exceptional experiences across all channels. Avaya Experience Platform empowers businesses of all sizes to build and scale their contact centers, while arming agents with real-time customer data and innovative cloud technologies. We're proud to be at the forefront of this market and look forward to continuing to deliver cutting-edge solutions for our customers." "By our very nature as a social enterprise, we’re more in tune than most when it comes to being mindful of our employees’ needs," said Tom Cheong, Founder & Managing Director, Silver Spring Pathfinder. "By the same token, for the business to be successful, we need to deliver on our customers’ demands. Avaya Experience Platform provides it all, and we’re still able to optimize our premise-based system. We have the freedom to choose the technology we need when we need it. We’re innovating and improving in a practical way that works for our business." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, April 13, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |