#contactcenterworld

Foster City, CA, USA, Oct. 19, 2021 -- Conversica, a provider in Conversational AI Assistants helping dealerships attract, acquire, grow, and retain customers at scale, announced a strategic partnership with CDK Global that will integrate Conversica’s Automotive Sales Artificial Intelligence (AI) Assistants into CDK Elead customer relationship management (CRM), offering automotive dealerships a competitive advantage through the ability to scale communications with customers and enhance the shopper experience.

"Dealerships are focused on engaging car buyers with a positive, personalized experience—from their first contact with sales to every other engagement in the buying cycle. Conversational AI is fundamental in augmenting dealership teams to deliver quality end-to-end experiences for every single customer. Together, the integration between Conversica AI Assistants and Elead will help dealerships meet the current high demand for vehicles, achieve revenue growth, efficiency, and team satisfaction while delivering delightful experiences for customers and employees alike," said Shawn Li, Senior Director of Partnerships for Conversica.

"Now more than ever, it’s critically important for dealers to meet their customers where they are by communicating with them when and how they want," said Scott Thompson, senior vice president, Layered Apps, Recreation and Heavy Equipment, CDK Global. "We are excited to partner with Conversica—known as one of the most innovative and experienced conversational AI providers—so that we can continue equipping our dealers with the best solutions and integrations available to help them create differentiated, convenient and simplified experiences."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Thursday, October 21, 2021