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Austin, TX, USA, Sept 31, 2021 -- Lifesize, Inc., a global provider of cloud contact center and video meeting solutions in over 100 countries, announced it has been recognized in the 2021 Gartner Magic Quadrant for Contact Center as a Service. Previously, Lifesize has been recognized in both the 2021 Gartner Magic Quadrant for Workforce Engagement Management and the 2020 Gartner Magic Quadrant for Meeting Solutions.

"We are excited to being recognized yet again in the 2021 Gartner Magic Quadrant for Contact Center as a Service. We believe it is a testament to our focus on delivering customer value with our contact center cloud offering," said Kim Niederman, CEO of Lifesize. "Our contact center solutions will continue to deliver innovation by driving better customer engagement capabilities. With video being part of our core channel offering in addition to voice and digital channels, we allow businesses to benefit from a truly omnichannel offering."

According to the 2021 Gartner Magic Quadrant for CCaaS report, the core capability of a CCaaS solution is "getting connected – with a focus on delivering a channel-agnostic, architected design to create customer service journeys, including intelligent self-service. Services are consumed on a per-seat, per-concurrent-user or transaction basis."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, September 3, 2021