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CSN was founded in 1997 to bring together managers, directors and customer service personnel from across the UK who were striving to improve customer service. The aim was for members to learn from one another and to share best practice. Over time, the concept has expanded so that organisations on the road to service excellence now receive support at every stage of the journey. They can take advantage of a full range of products and services provided by CSN and, no matter where they start from, there is help to get them the rest of the way. CSN is now one of the leading authorities in service excellence. It is a partner of the prestigious UK Customer Experience Awards (supplement published in The Sunday Times), which recognises leaders in the field of service excellence. Membership of its networking organisation has grown to more than 400, including some of the UK's largest organisations. CSN are based in Wolverhampton in the West Midlands.Please Login
In your opinion, do you believe the customer service you get today from other companies is better or worse than it was say 5 years ago? We asked contact center professionals for their views on this question, as they would know the state of customer service best. April 27, 2010 5:00 AM
Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service. April 22, 2010 5:00 AM