I started my career as a Sales Agent at E-Rankings Outbound Call Center – USA Google Ad words account. In this position I have gained extensive experience in dealing with different kinds of people and culture. Also, I have developed a warm approachable and professional manner and have proven to be a competent team-player with the capacity to manage a number of diverse Sales functions, in additional to the communication and handling skills that have been improved. Then I joined Teleperformance as a Customer Service Representative - Expedia Canada account, Where I gained experience in the tourism & travel fields, As well the Canadian people Culture & interests , In Teleperformance, I got Transferred to Launch Western Union North America LOB , & Got Promoted to an Operational Contact Center Supervisor which of course enhanced my Monitoring , Coaching , Reporting & Leadership Skills. Then went through the educational courses program in Teleperformance & Got Promoted to my Current Position in Western Union North America, Europe & Middle East Assistant Contact Center Manager.
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