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MindTouch is a provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations looking to increase their customers’ lifetime value. Its knowledge management platform includes solutions for customer self-service, agent assistance and departmental knowledge. MindTouch is trusted by some of the largest global brands to dynamically serve up relevant content wherever a user’s journey starts or ends for a more consistent, personalized and effortless customer experience. MindTouch was included in Frost & Sullivan’s 2019 Companies to Watch in Customer Contact, North America report, was a winner of KMWorld’s 2019 Readers’ Choice Award, and was named by Inc. magazine one of America's 2019 fastest growing companies. The company serves millions of users worldwide. It was founded in 2005 and is headquartered in San Diego, California.Please Login
Partnership gives Five9 Intelligent Cloud Contact Center customers scalable and extensible knowledge management capabilities designed to increase agent productivity, reduce costs and improve the customer experience. January 30, 2020 3:50 AM
MindTouch combines with Genesys Cloud (formerly PureCloud) to give contact centers a faster, more effective way for agents to access knowledge, while offering the ability to easily extend that knowledge for customer self-service. January 18, 2020 5:14 AM