As an experienced professional, my aim is to utilise knowledge and experience gained over the past two decades to support my clients with the delivery of key operational initiatives and in doing so adding value to their businesses within a relatively short period. I have a successful track record in designing and implementing workforce planning and analytics solutions that ensured optimum utilisation of all available resources across multiple culturally and linguistically diverse locations thus consistently delivering enhanced performance and quality standards. I would welcome the opportunity to support my Contact Centre World colleagues to further enhance their organisational effectiveness and customer experience standards.
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