Assistant Manager Workforce Management Planner
VADS Business Process Sdn Bhd
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1. 10 years’ experience in contact center industry. 2. Managing Workforce Management for 8 years across multiple industries (broadband, telco, insurance, retail wholesale, utilities and government agencies) 3. Experience in managing inbound, outbound and backend operations with different service level requirements. 4. Experience in small, large and mega sized contact centres with different expectations, needs and rules. 5. Responsible in managing: i. Forecast (Long Term and Short Term) ii. Resource and capacity planning across project iii. Schedule planning and strategy iv. Staff optimization v. Staffing consultant for potential client
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