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Editorial Contributions

When Interact, one of the UK's fastest growing outsourcing businesses, won two new clients the clock started ticking. Both clients needed to establish a new home for their outsourced contact centre operations and build new case management systems in just 8 weeks. Using the Infinity platform the move...
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Contact centre consultants at DBF are now in the second month of pre-Christmas peak sales for for the 2016 Dairy Diary which, with sales of over 30 million since its launch in 1982, remains firmly established as Britain''s most popular home diary.
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Webhelp, an outsourcer in the UK contact centre market, is using the Infinity Platform to capture data from customer interactions to fuel insight and transformational thinking.
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