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Member Profile

Anna Byrne
'Digital Marketing Assistant'
Scorebuddy
1 Connection

Company Details

Scorebuddy

Scorebuddy is a cloud based quality assessment tool for contact centers. It replaces spreadsheets and documents with web-based QA forms and reports. Customers use Scorebuddy to design and build quality forms, to score and monitor customer service performance transparently and report, analyze and share performance trends.

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Editorial Contributions

Challenges in Improving Quality Monitoring

When it comes to improving quality management do you find it challenging because you haven’t got time, you’re restricted by team leader skills or you’re just not sure what to measure? A recent poll asking respondents what challenges they faced in improving Quality Monitoring and Performance Manageme...
February 26, 2014

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5 Ways to Motivate Team Leaders

Motivating agents is a topic call center’s are familiar with and this white paper highlights how implementing 5 methods to motivate team leaders can also motivate agents but be more cost and time effective. Methods range from training them to be leaders not bosses to identifying how your leaders are...
February 21, 2014

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