Highly experienced Technology and CX Professional with 20+ years in the financial services industry covering and touching a plethora of duties; Operations Management, Digital & Online Banking, Fintech Manager, Service Delivery & Incident Mgmt., IT Service Management (ITIL), Global NOC/Command/Call Center Mgmt. and Mergers & Acquisition. As a leader in the Customer Service field, I help companies build winning teams, challenge the norm and status quo, while expanding core businesses and delivering solutions.
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