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EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
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Thamer Noori
Director of Industrial Security and Safety Dept.
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Chief Growth Officer
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Member Profile

Marcelo Boarin
Contact Center IT Manager
Brasil Telecom

Company Details

Oi is Brazil’s telecommunications service provider, with a fully integrated nationwide presence and 70 million customers. Oi offers fixed and mobile, broadband, pay TV, data transmission and internet provider services.

Oi has a contact center in Brazil, with 40,000 agents in 10 different locations all over the country.

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Editorial Contributions

When it comes to customer service, different parts of the world may have different views on what it constitutes exactly. We asked industry professionals if they had noticed any differences in customer service by people from different cultures.
April 6, 2010
 22679 
2009 was a tough year for everyone, and as 2010 carries through, we all hope that it will bring with it better times. We wanted to know what steps contact center managers are taking to ensure those better times become a reality.
March 23, 2010
 16459 
For 2010, what do you think will be the top priorities in the contact center industry for: a) Contact Center Directors, b) Company Executives, c) IT Directors and d) Human Resources Directors. We asked industry professionals for their thoughts.
March 12, 2010
 14062 
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The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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Industry Champion Award Leaderboard

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