Diso lukar has more than 17 years of experience in service operation management in the contact center area in several industries in corporate and start-ups from telecommunications, OTA, Food, On Demand Services, Fashion, Fintech & Consulting. He has long enough experience in contact centers covering inbound operations, outbound operations, account management, customer relationships, WFM specialists, loyalty & retention, service assurance, vendor monitoring, and budgeting. Various related projects have been undertaken as a team member or as a project leader in contact center technology assessment, service development, contact center performance management, board member selection team for a new position in customer service, subject matter partners in each start-up, fully involved and are one of the key people in building and developing contact center divisions in several start-ups. His experience interacting with various parties internally and externally, across divisions and generations in corporate and start-ups has enriched his passion for customer experience, contact center, and customer service. Diso Lukar is a Contact Center Consultant and Founder of EvolveServ a Contact Center Training & Consulting Provider
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