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Member Profile

Mushfiq Hopkins (23 Yrs in the industry)
New Business Executive
Next Level Growth
Past:Next Level Growth
Metropolitan Life
142 Connections



About Me, My Hobbies & Interests!

A seasoned Contact Centre Professional with 20 years’ experience and exposure to the industry at large. He has been employed across various disciplines which are inclusive of Direct Marketing, Online Retail, Digital Support Services, Emergency Services, Financial Services & Insurance. A GLOBAL adjudicator at the prestigious South African Contact Centre Awards (BPESA & CCMG) as well as recently World Contact Centre Awards for the last five years. An active member of (Independent Customer Contact Centre Association) for the last 4 years who actively practices thought leadership.

Company Details

Provide practical assistance in enhancing organisational operational performance to international benchmarked standards that aligns to their Next Level of Growth.

Provide practical Life coaching advice to individuals entering the workplace and those seeking to take their career to the NEXT LEVEL.

Editorial Contributions

Industry transformation insights. From call to contact centers and where to next.
June 13, 2018 5:00 AM

ABOUT US IN 60 seconds!

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Contact List

Sharon Price ContactCenterWorld
(Verified Admin)
Raj Wadhwani ContactCenterWorld
(Verified Admin)
Elif Diplen ContactCenterWorld
(Verified Admin)
Eugene Merckel Merchants SA (South Africa)

Industry Champion Comments

Latest Voter Comments - why they want this individual to win!
I have worked at RCS Group where Mushfiq was the Manager of. clirnt Services. We had the privilege t...
September 14, 2018 9:19 AM
Mushfiq is a person passionate about the contact centre industry and always willing to share ideas w...
September 12, 2018 8:21 PM
He is a seasoned professional who continues to add value to this industry.
September 12, 2018 5:11 PM

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