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Member Profile

Mushfiq Hopkins (25 Yrs in the industry)
New Business Executive
Next Level Growth
     (Verified Admin.)
Past:Next Level Growth
Metropolitan Life
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About Me, My Hobbies & Interests!

A seasoned Contact Centre Professional with 20 years’ experience and exposure to the industry at large. He has been employed across various disciplines which are inclusive of Direct Marketing, Online Retail, Digital Support Services, Emergency Services, Financial Services & Insurance. A GLOBAL adjudicator at the prestigious South African Contact Centre Awards (BPESA & CCMG) as well as recently World Contact Centre Awards for the last five years. An active member of ICCCA.co.za (Independent Customer Contact Centre Association) for the last 4 years who actively practices thought leadership.

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Editorial Contributions

Industry transformation insights. From call to contact centers and where to next.
June 13, 2018
 2013 

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Sharon Price ContactCenterWorld
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Tyler Zawacki ContactCenterWorld
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Raj Wadhwani ContactCenterWorld
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Grace Heny 168Solution
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