Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Balamurugan Muniraju
Senior Director of Operations
135
Kseniia Kasimova
Chief Marketing Officer
2
Alex Coombes
Marketing Manager
16
Richard Kimber
CEO and Founder
33

Member Profile

Atif Mehmood (15 Yrs in the industry)
Contact Center & Retention Business Head
TPL Insurance Ltd
10 Connections

 

NEW!

About Me, My Hobbies & Interests!

Have over 7 years of experience in Customer Relations, Vehicle Tracking & Fleet Management Solutions, Motor Insurance Renewal, Business Process Outsourcing, Internal Audit & FMCG. Specialties:  Client Compliance Implementation/ Client Relationship Management  Ensuring consistency in achieving Targets  Setting up and Monitoring Operations Metrics to achieve standards  Working with Client to Formulate and Implement Quality Standards  Addressing Customer concerns and Dealership Acquisition  Performance Action Plans / Evaluation of Performance Responsible for managing the services & revenue deliverables annually of PKR 1 Billion pertains to outsourced functions of TPL Group Companies; To lead the outsource portfolio and execution of transforming the current support environment. Contact Centre Operations: • Manage DTD performance of the Contact Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget with 100 Agents, 2 AMs, 4 Supervisors. • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting. • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and meeting Service Level Agreement (SLA) performance, • Deliver cost efficiencies and increased in Customer Satisfaction Scores & Staff occupancy. • Find and close new revenue opportunities within the existing client base, • Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction, • Managing Sale Support Services (Welcome Calls / Claim Feedback, NPS. Digital Sales - Responsibilities include: • New Business Development of Revenue Target 100 Million PKR through Digital Channels which includes Contact Center, Social Media, Websites, E-Commerce, Online Chat. • Develop & drive the online sales propositions including Bundling, Cross Selling of group companies • Develop clear reporting metrics and procedures to measure effectiveness, conversions, CPA, Lead to Sale Velocity, and ROI across all online/digital channels. • Establish and maintain strong relationships with key stakeholders inside and outside the organization Digital Retention - Responsibilities include: • To retain and manage revenue retention portfolio of TPL Companies. • TPL Insurance - Renewal portfolio with premium target of over 600 Million PKR Annually. • TPL Trakker – Renewal portfolio with revenue target of over 300 Million PKR Annually.

Company Details

Pakistan's First Direct Insurance Company that providing claim settlement services within 7 days with 24 hours Contact Center.
      (add)  

New 2021 Membership

About us - in 60 seconds!

Search for Members

Contact List

Chandran Gopalan COINLUV
(Verified Admin)
Asad Qasmi DHL Express Pakistan (Pvt) Ltd.
Nedal Khatib Nemesysco
(Verified Admin)
Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 87 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =