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Member Profile

Наталия Золкина (12 Yrs in the industry)
Project manager, EVAngelist
Telecontact
580 Connections

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About Me, My Hobbies & Interests!

Автор книги «Оператор колл-центра: от найма до увольнения» [www.callcenter.telecontact.ru] - полезна всем у кого стоит задача построить колл-центр с нуля. Будущий автор «КОЛЛцентрологии» [www.telecontact.ru/callcentrology] – для тех кто занят первоначальной оптимизацией работы колл-центра. Куратор проекта EVA.ТЕЛЕКОНТАКТ [www.eva.telecontact.ru] – для тех у кого стоят задачи масштабирования колл-центра. Платформа дистанционного обучения руководителей колл-центра. Веду "Стажировку" - новый формат общения профессионалов. Приглашаю специалистов инхаус колл-центров на наши площадки и показываю все аспекты работы. Организую общение с руководителями направлений на сугубо практические темы: «как вырасти в два раза», «как работать с поколением Z». Программу стажировки составляю на основании запросов Участников. Интересно? Напишите мне об этом: eva@telecontact.ru Управляю проектами в крупнейшем российском аутсорсинговом колл-центре. ------------------------------------------- The author of the book "Call Center Operator: From Hiring to Firing" [www.callcenter.telecontact.ru] - useful to everyone who needs to build a call center from scratch. The future author of "CALLcentrology" [www.telecontact.ru/callcentrology] - for those who are busy with preliminary optimization of the call center. Curator of the EVA.TELEKONTAKT project [www.eva.telecontact.ru] - for those who have the task of scaling the call center. Distance learning platform for call center managers. I conduct an "Internship" - a new format for communication between professionals. I invite in-house call center specialists to our sites and show all aspects of the work. I organize communication with the leaders of the areas on purely practical topics: "how to grow twice", "how to work with generation Z". I compose the internship program based on the requests of the Participants. Interesting? Write to me about this: eva@telecontact.ru I manage projects in the largest Russian outsourcing call center.

Company Details

Telecontact - is an outsourcing contact center.

Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center system of 20 sites in 15 cities across 5 countries: Russia, Ukraine, Belarus, Kazakhstan and Uzbekistan; the overall amount of agent seats now is 5000. Telecontact provides the full range of inbound and outbound services, involving all up-to-date communication channels. The industries most presented in clients portfolio are Banking (50%+), E-commerce, and Telecom.


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