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Member Profile

Najenjwa Mbagga
Head of Department Customer Care
Vodacom Tanzania
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Company Details

Vodacom is a leading African communications group providing mobile communications and related services to 41.3 million at 30 June 2009. Its mobile network covers a total population of approximately 182 million people across five countries: South Africa, Tanzania, the DRC, Lesotho and Mozambique. Vodacom's presence in Africa was strengthened with the acquisition of Gateway on 30 December 2008, which has customers in 40 countries in Africa, providing communications services to multi-national companies and telecommunications network operators. In addition, Vodafone has agreed to use Vodacom as its exclusive investment vehicle in sub- Saharan Africa.

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Editorial Contributions

Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service.
April 22, 2010 5:00 AM
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Technology is a great enabler when used properly, and when used appropriately by contact centers can really improve customer service. We asked industry professionals for their top tip regarding the use of technology in relation to improving customer service.
April 16, 2010 5:00 AM
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Raj Wadhwani ContactCenterWorld
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