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Member Profile

Teck Heng Wang (5 Yrs in the industry)
Industry Watcher
Self-Employed
205 Connections

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Workforce Optimization Technologies

We asked "How can they be deployed across the greater enterprise, not just the contact center?"
August 20, 2010

13464

How can managers overcome fear amongst staff that optimization technologies are only used to make staff work harder?

We asked our members for some opinions on optimization technologies and what agents might fear - read this interesting article.
June 17, 2010

12634

Who Is the Best in Customer Service

With so many companies providing different services, the range in quality customer service must be just as diverse. We wanted to know which industry sectors provided great service and which ones were poor, so we asked industry professionals for their opinions.
April 29, 2010

15816

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