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Thamer Noori
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Learning & Development Manager
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Director of Service Center Etimed
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Resource and Planning
Saga Services

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Saga is an insurance company.
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Editorial Contributions

Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service.
April 22, 2010
 14503 
We’ve all had the pleasure of experiencing bad service at one time or another and it begs the question, where do companies go wrong with the service they provide? We asked Contact Center Professionals for the answers to discover the source of terrible customer service.
April 19, 2010
 13754 
We wanted to know the current state of customer service, and whether it had improved or worsened in the last few years. To get the answer, we asked contact center professionals for their opinions, as they would know the state of customer service best.
April 14, 2010
 13463 
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Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

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