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Member Profile

Zakaria AbuKafyeh (31 Yrs in the industry)
Contact Center Director
Malomatia
     (Verified Admin.)
Past:Axiom Telecom
PALTEL
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About Me, My Hobbies & Interests!

With over 20 years of impressive experience in the contact center and customer service industry, I am a seasoned leader and a transformation expert who is passionate about delivering exceptional customer experiences and driving business growth. As the Contact Center Director at malomatia, Qatar's leading provider of technology services and solutions, I have the responsibility and the privilege of leading a large-scale contact center operations and transformation program across multiple lines of business, sites, and countries. My core competencies include strategic planning, financial management, business analysis, project management, vendor management, customer relationship management, customer feedback management, omni-channel contact center management, customer experience transformation, and Digital AI contact center trends understanding. I also have a strong track record of developing and implementing customer service strategies, operational excellence models, churn and retention strategies, enterprise performance and scorecard management, market insights and research, and brand health benchmarking. I am always eager to learn new skills, embrace new challenges, and collaborate with diverse teams and stakeholders to achieve our shared vision and goals.

Company Details

Malomatia is a provider of Information Technology Services & Solutions and BPO Services in the State of Qatar

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