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Member Profile

Stacy Spradling
Director of People Services
startek USA
28 Connections

Company Details

StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its [[Blocked Email]] workforce.
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Editorial Contributions

We wanted to know what some of the key personality traits companies looked for in new employees during the recruitment phase, and asked industry experts for the answers. Does it come down to skills or attitude, or just the perfect combination of the ‘Right Stuff’?
May 7, 2010 5:00 AM
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We wanted to know the types of incentive programs used by various contact centers in order to motivate employees to outperform themselves and provide top quality customer service. We asked industry experts to give us examples and the effectiveness of each.
May 6, 2010 5:00 AM
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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards Americas 2010: Ranked #2 for Best Contact Center ...
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June 13, 2010 5:00 AM

Personal Blog

Please share your company's best practices for driving attendance. We have had tried everything from... Read More...
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A revolving door best describes the challenges of the contemporary workplace. Ambitious applicants e... Read More...
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