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Member Profile

Yako Yan (19 Yrs in the industry)
Chairman
4PS Contact Center International Standard Organization
8 Connections

NEW!

About Me, My Hobbies & Interests!

Responsible for the operation of 4PS International Standard organization and China Contact Center& BPO Association, Including industry management, training, consulting, and certification.as well as the implementation of 4PS certification for clients( HP, AVON, Ctrip, Volkswagen, DELL, Nissan, Loreal,Medtronic,and so on)

Company Details

CNCBA 4PS

"4PS Contact Center International Standard Committee was established in 2010. It jointly established by experienced managers from nearly 20 enterprises.
4PS Contact Center International Standard includes a complete set of “customer-oriented” system for management and performance improvement.
It conducts 360-degree evaluation on a contact center through 180 assessment points and 5 dimensions, including Strategic planning, Personnel management, Process management, Platform(technology & environment) and performance& data, in order to find out the deficiency in the operation of the contact center, and take measures to help the contact center continuously improve the ability of operation management."