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Atif Mehmood
Contact Center & Retention Business Head
Thamer Noori
Director of Industrial Security and Safety Dept.

Member Profile

Наталия Золкина (15 Yrs in the industry)
Project manager, EVAngelist
     (Verified Admin.)1042 Connections


About Me, My Hobbies & Interests!

Автор книги «Оператор колл-центра: от найма до увольнения» [] - полезна всем у кого стоит задача построить колл-центр с нуля. Будущий автор «КОЛЛцентрологии» [] – для тех кто занят первоначальной оптимизацией работы колл-центра. Куратор проекта EVA.ТЕЛЕКОНТАКТ [] – для тех у кого стоят задачи масштабирования колл-центра. Платформа дистанционного обучения руководителей колл-центра. Веду "Стажировку" - новый формат общения профессионалов. Приглашаю специалистов инхаус колл-центров на наши площадки и показываю все аспекты работы. Организую общение с руководителями направлений на сугубо практические темы: «как вырасти в два раза», «как работать с поколением Z». Программу стажировки составляю на основании запросов Участников. Интересно? Напишите мне об этом: Управляю проектами в крупнейшем российском аутсорсинговом колл-центре. ------------------------------------------- The author of the book "Call Center Operator: From Hiring to Firing" [] - useful to everyone who needs to build a call center from scratch. The future author of "CALLcentrology" [] - for those who are busy with preliminary optimization of the call center. Curator of the EVA.TELEKONTAKT project [] - for those who have the task of scaling the call center. Distance learning platform for call center managers. I conduct an "Internship" - a new format for communication between professionals. I invite in-house call center specialists to our sites and show all aspects of the work. I organize communication with the leaders of the areas on purely practical topics: "how to grow twice", "how to work with generation Z". I compose the internship program based on the requests of the Participants. Interesting? Write to me about this: I manage projects in the largest Russian outsourcing call center.

Company Details

Telecontact - is an outsourcing contact center.

Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center system of 20 sites in 15 cities across 5 countries: Russia, Ukraine, Belarus, Kazakhstan and Uzbekistan; the overall amount of agent seats now is 7500. Telecontact provides the full range of inbound and outbound services, involving all up-to-date communication channels. The industries most presented in clients portfolio are Banking (50%+), E-commerce, and Telecom.


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