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John Novak (3 Yrs in the industry)
Director, Client Engagements - America
IGT Solutions
     (Verified Admin.)12 Connections



About Me, My Hobbies & Interests!

Visionary, hands-on Senior Sales and CX Operations Executive with extensive experience selling, directing, building and managing high performance teams for some of the world’s most diverse BPO organizations. An extraordinary proven track record as a hunter, farmer and CX operations leader of high-growth, turnaround, and entrepreneurial ventures. Exceeded all sales targets and delivered multi-million dollars in sales productivity and revenue. Combined expertise in business development, multichannel sales and the delivery of large-scale complex solutions to Fortune 500 Companies in the United States, Canada, Philippines, India, Caribbean and Europe. Full P&L responsibility for Sales and Operations.

Company Details

IGT Solutions is a customer experience (CX) company defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
Established in 1998, with a 100% focus on customer experience, IGT employs more than 23,000+ customer experience and technology specialists providing services to 85+ marquee customers globally. IGT’s global footprint comprises 25 contact centres in China, Philippines, Malaysia, Indonesia, India, UAE, Romania, Spain, Colombia and the USA.


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