With over 8 extensive years of experience in dealing with customers within the financial services & insurance brand. Helping the brand to achieve a sustainable customer experience growth and reduce in attrition by staying highly competitive within the industry and personalizing customer experience at every touch point. Handling from the most simplest issue right to the toughest request coming from various channel within the institution. I'm a strong believer in both predictive management & reactive management, will help sustainability of any operation in the long run. Managing over 80 employees along with well groomed team managers. I have been a strong team player, yet behind-the-scenes in rebuilding the Premier Team. My belief in determination and achieving extraordinary has never end. I spread the most contagious factor, which is my inspiration to all my team members, with hope to replicate more quality leaders in future to be in similar role or greater. With the current role leading a department of 80 over head counts, driving the force to reach it's ultimate goal, which to deliver exceptional service for the individual clients as well as corporate clients. With 6 strong team managers reporting under my belt, the department strength ability to steer rough moments confidently without having any doubts of failure. It’s not just my background leading important projects for the contact center or my people skills, which have helped me develop great relationship with the team & senior managers. But, I’m also passionate about this industry and I’m driven do deliver high quality work.