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EXECUTIVE MEMBER
Sri Sumari
GM Health Care Service
58
EXECUTIVE MEMBER
Safwan Khatib
Managing Director
132
EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
108
MEMBER
Nikola Cocovic
Head of Partnerships
72
MEMBER
Candice Roberts
Founder and CEO
130
MEMBER
Meshail Almofawez
Communication Channels & CX Director
68

Member Profile

Shah Hamdani (22 Yrs in the industry)
Technical
Elevator Controls

Company Details

provide customer service and technical support in setting up, adjusting, and troubleshooting elevator systems world wide.
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Editorial Contributions

We wanted to know what some of the key personality traits companies looked for in new employees during the recruitment phase, and asked industry experts for the answers. Does it come down to skills or attitude, or just the perfect combination of the ‘Right Stuff’?
May 7, 2010
 14136 
In the contact center industry, the customer representative is the face of the company. If an agent is not happy about their work, it will be reflected in the way they treat clients. We asked industry experts for their tips on influencing and motivating employees to take pride in their work.
May 5, 2010
 15374 
Over the years, companies have devised ways to measure just about everything that goes on in Contact Centers. But how do World-Class companies measure their levels of service? Find out what industry professionals have to say!
April 30, 2009
 19077 
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