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Member Profile

Raphael Oliveira dos Santos (8 Yrs in the industry)
Analista de Atendimento



About Me, My Hobbies & Interests!

Com mais de 9 anos em atuação na área de telecomunicação, sendo 4 anos na área de atendimento e quase 6 anos na área de Planejamento, com conhecimento em sistemas internos da Oi como Siebel, STC, SISRAF, SINN, PMS, M4U, Estalo e NICE. Noções básicas de SAS, SQL e ThinkCell. Análise de indicadores de performance como Forecast, volumetria Real, Redução de Anatel e Repetidas, entre outros de excelência operacional. Criação de relatórios de pendências e status report via Excel / Power Point. Elaboração de apresentações em Power Point consolidando e divulgando os resultados de indicadores ligado aos objetivos operacionais da companhia. Organizar e manter o banco de dados dos projetos. Conhecimento das regras de retenção e derivação das URA’s da Móvel; Higienização, gestão e regras de roteamento de SKILL/DAC.

Company Details

Oi is Brazil’s telecommunications service provider, with a fully integrated nationwide presence and 70 million customers. Oi offers fixed and mobile, broadband, pay TV, data transmission and internet provider services.

Oi has a contact center in Brazil, with 40,000 agents in 10 different locations all over the country.


About us - in 60 seconds!

Latest Americas Newsletter
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