Strategic and innovative transformational leader with proven business results within global organizations. With over 20+ years of strategic leadership experience in all aspects of contact center operations; directing global B2B and B2C contact centers (captive and outsourced) for various industries including healthcare, financial, telecommunication, utilities, insurance and hospitality in 35+ countries. New market launches and expansions and scaling businesses for growth. Extensive record of overseeing operational execution while delivering excellent customer service through leading by influence and building consensus across all disciplines and levels. Passionate about building phenomenal leadership teams and meeting the needs of customers. Personal note, I have been married for 29-years (yes...to the same man) and we have 5 children ranging from 26 to 7. We live in Phoenix, Arizona and when I'm not slaving away at work, I love hiking, biking and napping. I also have a genuine curiosity for people and am more of a listener than a talker.