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Member Profile

Karen Wenborn
Contact Centre Manager
Screwfix Direct

Company Details

Screwfix Direct Limited operates as an online supplier of trade tools, fixings and accessories, and hardware products in the United Kingdom. Screwfix is the UK's supplier of tools, accessories and hardware products to the trade, delivering millions of products to building professionals and serious DIY enthusiasts every year. Customers can shop at any local Screwfix branch, via the web or by phone via the Screwfix National Contact Centre. The Screwfix operation is supported by the famous Screwfix catalogue – the key reference source of the trade - which is updated on a quarterly basis. The catalogue is the most comprehensive resource for products – from screws to roofing materials to power tools – in the UK.

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Editorial Contributions

We asked industry professionals whether they could recall a really good customer experience they had recently - where they were ‘wowed’ by the service they received. Many of the responses showcase the fact that excellent customer service can still be found.
April 30, 2010
 13932 
Do you believe there is a correlation between the service you receive as a consumer and your loyalty to the supplier? We asked this question to professionals in the contact center industry to find out if the product makes the company, or if it’s the customer service.
April 22, 2010
 13976 
We asked contact center professionals a question that could benefit many in the industry: If you had to give just 1 tip regarding business processes in relation to improving customer service, what would your tip be? Use the advice to improve your business process today.
April 20, 2010
 13646 
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The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
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