Formed in 2001, we are a team of senior professionals from public relations agencies that include Niehaus Ryan Wong, Fleishman-Hillard, and strategy firms such as Accenture. As a new kind of agency, our virtual infrastructure means we have a presence wherever our people are. Our diverse client base includes leading companies in the US. We also have experience working with international ventures and offices. As a virtual firm, we use technology to enable 24/7 communications Please Login (add)
Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty – we may be faced with this reality. We asked Industry professionals for their opinions on this question. March 19, 2010 5:00 AM
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology? March 9, 2010 5:00 AM
Meet with the President of ContactCenterWorld.com and fellow members in the area. ContactCenterWorld.com will present 10-20 best practice ideas from 2018 Best in the World award winners and also information about upcoming NEXT Generation Best Practic... Read More...