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Member Profile

Kayla Arp (20 Yrs in the industry)
Sr. Manager - Client Operations - Autotrader and Kelley Blue Book
Cox Automotive
Past:The Home Depot
Donnelly Communications
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NEW!

About Me, My Hobbies & Interests!

I am a driven, innovative and creative leader known for my respected results, entrepreneurial ideas, focused insights and strong relationships. I am passionate about customer service and building teams who exceed expectations through impactful interactions and consistent attention to detail. I lead highly engaged teams with trust, mutual respect, customer focus and an investment in professional development. My experience within many facets of Customer Operations including QA, Workforce Management and Operations has established a solid track record of setting ambitious goals and energetically tackling them with a focus on adding value through superior execution.

Company Details

Cox Automotive is the only company in the world that offers a complete set of solutions for the automotive dealer. We go further to connect pillars of our industry to drive results for our full universe of clients, including dealers, lenders, OEMs and consumers. From inventory and marketing to sales and service — through each stage of a car’s life — we’re connected to the process.
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Editorial Contributions

We asked members about the past year and their thoughts about the new year. This question was: In your opinion, what has been the greatest challenge the contact center industry has faced in the last 12 months?

Read what some of them told us!

January 29, 2018 5:00 AM
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