Matthew Van de Voorde | Personal Profile

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Orion Contact Center Services
Orion is a nonprofit organization with a mission to enhance career opportunities for men and women with disabilities. Since 1957 we have supported this mission through the successful operation of businesses. Orion’s goal with these businesses is to deliver world-class service and products, which helps to ensure continued support of our mission and creates an ideal environment for vocational training. Our Aerospace Manufacturing Division is certified to the ISO 9001 standard and the AS9100 standard, and our Training and Employment Services Division operates under a three year accreditation from CARF International. We developed our contact center business with the same management and organizational principals and processes.
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Editorial Contributions

16 Experts Weigh In On Leadership Decisions That Impact Service
We asked "What is the one decision you have made as a leader that has the most dramatic increase in customer service?"
July 14, 2015 5:00 AM
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Matthew Van de Voorde
Preparing for the Best Practices Global Conference this month. Hope to see you there!
October 3, 2012 5:15 PM
Matthew Van de Voorde
What a great time at the Americas Conference, so much great info! Congrats to all the winners!
June 25, 2012 10:53 PM

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Raj Wadhwani ContactCenterWorld
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Grace Heny 168Solution
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Vera Austin MassMutual
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Ryan Kleynhans Volkswagen Group South Africa

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EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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