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Member Profile

Antoine Casgrain
General Manager - Contact Centres
Westpac Group (Australia)
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Company Details

The St.George Bank brand is the 5th largest banking brand in Australia. Recently merged with the Westpac group to form the largest financial institution in the country employing over 37,000 people. It 19s national operations span all aspects of the financial industry including retail banking, institutional and business banking, and wealth management. At the banks core is a close relationship with it 19s customers and this remains the cornerstone of future strategies, an important tradition that distinguishes the St.George bank brand from other Australian banks. The brand promise of St George is 'Big Enough, Small Enough and the customer proposition is that you have the security and strength of a big bank, with all of the soul from a small bank.
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Editorial Contributions

Antoine Casgrain of St. George Bank and a World Award winner attended the 2014 Americas Conference for the first time and we caught up with him to get his thoughts on attending an event outside of his region for the first time.
July 28, 2014

Raj Wadhwani | ContactCenterWorld

Antoine you are a superstar for always sharing best practices!

July 28, 2014 9:37 AM EST

Chris Prystanski |

Antoine's presentation to the Americas Conference delegation was awe-inspiring for the group.

July 31, 2014 11:14 AM EST

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Personal Awards

ContactCenterWorld - Top Ranking Performers Awards World Finals 2011: Ranked #1 for Best Contact Cen...
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November 5, 2011

Lippo Mikola | Novia Finland Ltd.

Congratulations Antoine !!! ,-)

December 16, 2011 7:04 AM EST

ContactCenterWorld - Top Ranking Performers Awards APAC 2011: Ranked #1 for Best Contact Center Exec...
(view more)

July 23, 2011
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Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
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