Mindpearl specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Australia, Spain, South Africa and Fiji. As an international, award winning, multilingual contact centre, Mindpearl know that their staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their clients’ brands. They call this client experience: Our people, your brand.Please Login (add)
ContactCenterWorld.com heads to South Africa for a conversation with Alan Graham, Chief Commercial Officer with Mindpearl South Africa (Pty) Ltd. He speaks at length about why integrating technology and Customer Experience are areas of focus for him in 2017.