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Member Profile

Abilio Puente (16 Yrs in the industry)
Head of Customer Care
La Caixa
344 Connections

 

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About Me, My Hobbies & Interests!

Innovative, creative, outside the box thinker. Working for the 1st bank in Spain(CaixaBank) within the non-presential channels division (mobile,web,social media & customer care)

Company Details

We provide banking support for internal customers and the end users. We manage over 3M contacts per/y. Our main end-user services are: Internet banking help desk , ATM assistance and bank cards support. We also provide internal support for the 35.000 branch employees.
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Editorial Contributions

ContactCenterWorld.com spent time with Abilio Puente of e-lacaixa in Spain and spoke to him about the Top Tanking Performers Awards for 2014. A veteran of the competition, Abilio is quite candid about the opportunities presented to him and his company for global recognition.
August 1, 2014
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We asked "If you had to write a paragraph to summarise the conference for someone who has never attended, what would you write?"

July 23, 2012
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Personal Board

Counting down for Vegas Awards
October 29, 2014 10:08 AM
Opened a new bank account in laCaixa. Saving a few bucks for Vegas ;)
June 29, 2014 9:04 AM
3 Golds for "la Caixa", great results!
July 10, 2013 4:44 AM
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