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I am Technology professional with over 9 years of experience in Project management, Contact Center & CRM Implementations, with extensive domain knowledge of Financial Middleware, Payment Systems & ADC Channels. Expertise in conceptualizing & implementing the innovative solutions with the diversified domain expertise in Contact Center, Payments, Business Process Re-engineering with up-to-date Business and Technical skills. Premium understanding of entire project life cycle from Requirement Analysis to Systems Integration, Execution & Closure of the project. Effective communicator with the technical and non-technical resources in addition to the wide array of experience in dealing with the C-Level stakeholders. Robust background in IVR Implementation, E- Transactions, Telephony integration with third party applications, Compliance, Project Governance, Analysis, and Risk Management. The proven experience in roles that are both team-oriented, as well as roles which require individual’s contribution by leveraging the exceptional relationship management skills. Specialized Areas of Interests: • Project Management, Analysis, QA/UAT • Call Center technology and operations • Alternate Delivery Channels • Process Development, Re-engineering, Gap Analysis and Change management. • Automation Services for IVR, CRM, CMS, Mobile & Internet Banking • System Architectures & Designing
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