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Member Profile

Adele van Eyssen (34 Yrs in the industry)
Head of Workforce Managment
Merchants SA
14 Connections

   

NEW!

About Me, My Hobbies & Interests!

I have more than 20 years' experience within customer service industries both in Africa and Europe. I have extensive knowledge and experience in the Contact Centre and ICT environments from a Workforce Management, PreSales Engineering, Education Facilitation, Implementation and Operational perspective. A dedicated and results-driven professional with a highly successful background in the Contact Centre Industry. This experience has led me to believe it is important to face all challenges as potential opportunities. I am very customer centric and build solid relationships with customers, built on honesty, a drive for operational excellence and strategically aligned outcomes. I currently fulfill the Head of Workforce Management role at Merchants, where our workforce management practice, leverages a hybrid of best-in-class methodologies to identify the optimal efficiency solution for our customers. My expertise and responsibilities lie within Workforce Management Development, Optimisation and Planning; as well as contact centre processes and management / business information. I possess excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships.

Company Details

CCW orporate MemberCORPORATE MEMBER
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.

We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.

We are passionate about people.

As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.

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Nobuhle Ngubane Merchants SA
Brendan van Staaden Merchants SA (South Africa)
Stephanie Kyster Merchants SA (South Africa)
Reinhard Coetzee Homechoice

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