Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Member Profile

Adele van Eyssen (33 Yrs in the industry)
Head of Workforce Managment
Merchants SA
15 Connections

   

NEW!

About Me, My Hobbies & Interests!

I have more than 20 years' experience within customer service industries both in Africa and Europe. I have extensive knowledge and experience in the Contact Centre and ICT environments from a Workforce Management, PreSales Engineering, Education Facilitation, Implementation and Operational perspective. A dedicated and results-driven professional with a highly successful background in the Contact Centre Industry. This experience has led me to believe it is important to face all challenges as potential opportunities. I am very customer centric and build solid relationships with customers, built on honesty, a drive for operational excellence and strategically aligned outcomes. I currently fulfill the Head of Workforce Management role at Merchants, where our workforce management practice, leverages a hybrid of best-in-class methodologies to identify the optimal efficiency solution for our customers. My expertise and responsibilities lie within Workforce Management Development, Optimisation and Planning; as well as contact centre processes and management / business information. I possess excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships.

Company Details

Merchants, a Dimension Data Group company, is a provider of bespoke outsource contact centre solutions, operating in South Africa and has a 35 year track record of delivering customers contact centre solutions for a variety of blue chip organisations, globally.
            (add)  

ABOUT US IN 60 seconds!

Search for Members

Contact List

Brendan van Staaden Merchants SA (South Africa)
Nobuhle Ngubane Merchants SA
Stephanie Kyster Merchants SA (South Africa)
Donovan Crout Merchants SA (South Africa)

Industry Recognition

Below are certificates showcasing industry recognition from ContactCenterWorld.com

Find out more about Recognition

Twitter Feed

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =