Manager Customer Care
MCR PVT LTD (Pizza Hut)
Adnan Khan is an expert HR professional with a diverse background in Customer Services of FMCG & Textile industry. He started his career in 2011 from a multinational organization, in his career, he served on prominent positions and levels including senior management in different organizations. He has a vast experience in building capacities of Human Resources, change management, strengthening employee skills through different training and development programs, serve customers to strengthen the bond with them and hands-on experience in Organizational Development Domain and Customer Care. In his previous roles, he served as an RGM at multinational franchise of Pizza Hut, he has also lead their Call Center team. He has conducted various HR, Leadership, Total Quality Management and other development programs for indigenous firms. Mr. Khan’s key areas of interest are Process Optimization, Human Resource Management, Decision Making, Leadership & its effectiveness along with Customer Service & Sales training. He is currently associated with Lucky Textile Mills Limited in a leading role in Training and Development. He is expert in developing Soft Skills training which includes Attitude Alignment, Career Coaching, Conflict Resolution, Creativity, Customer Service, Diversity & Inclusion, Emotional Intelligence, Facilitation Skills, Influencing Skills, Managerial Skills, Negotiation Skills, Customer Services, Retail Sales, Team Management and Thinking Skills & Positive Behavior. Following courses are value edition in his profile: 1. Creative Training Techniques from Polaris International. 2. Emotional Intelligence from Polaris International 3. Train The Retailer from Pakistan Service Training & Development. 4. Customer Service Specialist from Learning Zone YUM. 5. Leading A Shift from Learning Zone YUM. 6. Leading A Restaurant from Learning Zone YUM. 7. Leading A Multiple Restaurant from Learning Zone YUM. 8. Leadership Academy from Learning Minds. 9. Good to Great from Learning Minds. 10. Fire & Safety from Civil Defence Pakistan. 11. Create a Fantastic Customer Experience from Learning Zone YUM. 12. Food Safety from Learning Zone YUM. With a mission to facilitate people in achieving their aspirations through action, Adnan Khan brings positivity and enthusiasm in the field of learning and development. His passion for trainings, has made him a well-recognized name in corporate trainings across Karachi Pakistan.
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