When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
BECOME A MEMBER TODAY TO:
+ Much More
TELL A FRIEND
Tell a Friend!
Share this page with your contacts and let them know you visit ContactCenterWorld.com
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Maybank is a Malaysian financial services group with a growing presence in the ASEAN region and is among the top 120 banks in the world, including the third largest Islamic bank globally.
Maybank Group Customer Care (MGCC) a dedicated in-house Contact Centre is a point of contact for existing and potential customers for Maybank. At MGCC the work culture is based on one vision that is “We Are Commit to Delight Our Customer with Fast, Friendly and Quality Service”, each time we engage with them. With over 500 staff and a Contact Centre that is operational 24/7, MGCC is an in-house call centre financial institution in Malaysia.
On a daily basis, MGCC receives about 15,000 calls or 500 calls every half an hour during peak periods. Since its launch 16 years ago, MGCC supports customers from various lines of business (Banking & Finance, Unit Trust, Insurance, Credit Card, American Express (M) Charge Card, Cash Management and SME Banking).
Today, MGCC ensures that it continues to live our humanising mission and deliver our brand promise to customers as it expands its Regional footprint to provide operations support for Cash Management of Singapore and Greater China with more regional countries coming soon.Please Login
The success of a company is usually determined by its ability to evolve and adapt. To discover the best ways your company can change during the current economic crisis, be sure to attend the Top Performers Conference. April 15, 2009